Company Information

Company Name: ONSITE WINWIN GLOBAL

Business Activity: IT Services, Smart Hands Services

Registered Office:
Rofenbergstrasse 35
9492 Eschen, Liechtenstein

Authorized Representative: Dominique Stalder

Contact Details

Phone: +423 340 80 10
Email: 
Website: https://onsite.winwin.global
Business Hours: Monday – Friday: 08:00 – 18:00 (CET)

Supervisory Authority

Office for Economic Affairs (Amt für Volkswirtschaft)
Gerberweg 5
9490 Vaduz, Liechtenstein
Phone: +423 236 68 71
Email: 

Applicable Law

The contractual relationship between ONSITE WINWIN GLOBAL and the customer is exclusively governed by Liechtenstein law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

Jurisdiction

The exclusive place of jurisdiction for all disputes arising from or in connection with contracts is Vaduz, Liechtenstein.

Professional Regulations

ONSITE WINWIN GLOBAL operates as an IT service company in Liechtenstein and is subject to the corresponding commercial law provisions of the Principality of Liechtenstein.

Disclaimer

The author assumes no liability for the content accuracy, precision, timeliness, reliability, and completeness of the information.

Liability claims against the author for material or immaterial damages arising from access to or use or non-use of published information, misuse of the connection, or technical malfunctions are excluded.

Liability for Links

References and links to third-party websites are beyond our responsibility. We disclaim any responsibility for such websites. Access to and use of such websites is at the user’s own risk.

Copyright

The copyright and all other rights to content, images, photos, or other files on the website belong exclusively to ONSITE WINWIN GLOBAL or the specifically named rights holders. Written consent from the copyright holders must be obtained in advance for the reproduction of any elements.

Note: This legal notice is regularly reviewed and updated as necessary.
Status: July 1, 2025

PRIVACY POLICY

This Privacy Policy complies with the Swiss Federal Act on Data Protection (nDSG), which has been in force since September 1, 2023.

1. Data Controller

ONSITE WINWIN GLOBAL
Rofenbergstrasse 35
9492 Eschen, Liechtenstein

Contact:
Phone: +423 340 80 10
Email: 
Website: https://onsite.winwin.global

2. Purpose of this Privacy Policy

This Privacy Policy informs you about the type, scope, and purpose of processing personal data by ONSITE WINWIN GLOBAL in the context of our IT services and Smart Hands Services. You will also learn about your rights regarding your data.

3. Collection and Processing of Personal Data

3.1 Types of Data Collected

We process the following categories of personal data:

Contact Data: Name, email, phone, company address

  • Purpose: Communication, service coordination

Contract Data: Company name, billing address, service contracts

  • Purpose: Contract fulfillment, billing

Service Data: Service requests, field reports, locations

  • Purpose: Service delivery, documentation

Website Data: IP address, browser information, visit time

  • Purpose: Website operation, security

Communication Data: Email content, phone notes

  • Purpose: Customer service, service coordination

3.2 Sources of Data Collection

  • Direct Collection: Through contact forms, service requests, email, or phone
  • Website Usage: Automatic collection when visiting our website
  • Service Delivery: During the performance of on-site IT services
  • Business Partners: Data from authorized business partners or customers

4. Purposes of Data Processing

We process your personal data for the following purposes:

  1. Service Delivery: Performing Smart Hands Services, IT support, and maintenance work
  2. Contract Management: Quote preparation, contract management, billing
  3. Customer Service: Answering inquiries, technical support, service coordination
  4. Quality Assurance: Documentation and improvement of our services
  5. Legal Obligations: Fulfilling legal retention and reporting obligations
  6. Website Operation: Provision and security of our online services
  7. Marketing: Information about new services (only with your consent)

5. Legal Basis

The processing of your personal data is based on the following legal grounds:

  • Contract Performance: For executing service contracts and providing our services
  • Legitimate Interests: For customer service, quality assurance, and website security
  • Consent: For marketing communication and optional services
  • Legal Obligations: For fulfilling retention and reporting obligations

6. Data Sharing with Third Parties

6.1 Service Partners and Processors

In the context of our service delivery, we share data with the following categories of recipients:

  • Subcontractors: Specialized IT technicians for specific service tasks
  • Suppliers: Hardware and software suppliers for warranty and support purposes
  • Cloud Providers: For IT infrastructure and data processing
  • Your Remote Teams: Coordination with your IT teams in India/Pakistan

6.2 International Data Transfers

Since many of our customers have remote IT teams in India and Pakistan, data transmission to these countries may be necessary. This occurs exclusively:

  • With your explicit consent
  • For contract performance in your interest
  • With adequate data protection guarantees (Standard Contractual Clauses)

Important Note: When coordinating with your remote teams, we only transmit technical data necessary for service delivery. We ensure that adequate data protection measures are implemented.

7. Data Retention Periods

We store your personal data only as long as necessary for the respective purposes:

Contract Data: 10 years after contract termination (Legal retention obligation)
Invoice Data: 10 years (Tax law requirements)
Service Documentation: 5 years (Warranty and liability purposes)
Contact Data: 2 years after last contact (Legitimate interests)
Website Logs: 12 months (Security and operation)
Marketing Data: Until consent is withdrawn (Consent)

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption: All data transmissions are encrypted (TLS)
  • Access Control: Strict authorization concepts and two-factor authentication
  • Staff Training: Regular data protection training for all employees
  • Secure Infrastructure: Use of certified cloud providers and data centers
  • Backup Strategies: Regular, secure data backups
  • Incident Response: Established processes for security incidents

9. Your Rights as a Data Subject

You have the following rights regarding your personal data:

  • Right of Access: You can request information about the data we process
  • Right to Rectification: You can request correction of incorrect data
  • Right to Erasure: You can request deletion of your data (unless legal retention obligations exist)
  • Right to Restriction: You can request limitation of data use
  • Right to Data Portability: You can request the release of your data in a structured format
  • Right to Object: You can object to the processing of your data
  • Right to Withdraw Consent: You can withdraw granted consents at any time

9.1 Exercising Your Rights

To exercise your rights, please contact:

Data Protection Contact:
Email: 
Phone: +423 340 80 10
Mail: ONSITE WINWIN GLOBAL, Rofenbergstrasse 35, 9492 Eschen, Liechtenstein

10. Right to Complaint

You have the right to lodge a complaint with the competent supervisory authority:

Data Protection Office of the Principality of Liechtenstein
Städtle 38, Postbox 684
9490 Vaduz, Liechtenstein
Phone: +423 236 60 90
Email: 

11. Cookies and Website Technologies

Our website uses minimal necessary technologies:

  • Technically Necessary Cookies: For basic website functions
  • Session Cookies: To maintain your session
  • Security Cookies: To protect against misuse

We do not use tracking cookies or third-party analytics tools.

12. Minors

Our services are directed at businesses and not at minors under 16 years of age. We do not knowingly collect personal data from minors.

13. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy as needed to adapt it to changed legal situations or changes in our services. The current version can always be found on our website.

Last Updated: July 1, 2025
Version: 1.0 (nDSG-compliant)

14. Contact for Data Protection Questions

If you have questions about data protection or the processing of your personal data, please contact us:

ONSITE WINWIN GLOBAL – Data Protection
Email: 
Phone: +423 340 80 10
Business Hours: Monday – Friday, 08:00 – 18:00 (CET)

Key Information & FAQs

Have a question about our legal terms or how we protect your privacy? Find quick answers to our most frequently asked questions below. This section provides clarity on our services, your data rights, and our company policies.

ONSITE WINWIN GLOBAL, an IT services company registered at Rofenbergstrasse 35, 9492 Eschen, Liechtenstein.

We collect various types of data, including contact details (name, email), contract information, service data (reports, locations), website usage data (IP address), and communication records.

Your data is processed primarily to deliver IT services, manage contracts and billing, provide customer support, and fulfill legal obligations. Marketing is only done with your explicit consent.

Data is stored for as long as necessary for its purpose. For example, contract and invoice data are kept for 10 years due to legal requirements, while service documentation is kept for 5 years.