Reliable Planned Smart Hands

Professional On-Site IT Support in German-speaking Switzerland & Liechtenstein

Your trusted local IT extension for planned and responsive field services. We coordinate seamlessly with your remote IT teams and MSPs to execute scheduled maintenance, urgent replacements, and holiday cover – reliably and professionally.

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Your Remote Team’s Hands

When your remote IT teams or service desk need reliable hands on the ground in Switzerland, we’re your trusted local extension. We don’t just fix problems – we plan schedules, cover absences, and act as your intelligent local workforce.

CHF 175/Hour

Minimum 2 hours per service call

24h Advance Booking

Planned services with reliable scheduling

3 Certified Technicians

Proficient multi-vendor experience

Regional Coverage

Liechtenstein + German-speaking Switzerland

Free Storage Included

1 cubic meter complimentary space

Professional Planned Services

Reliable, scheduled on-site support that integrates seamlessly with your remote IT operations.

Why Choose Planned Smart Hands?

  • Experienced Technicians: Proficient across all major hardware platforms through hands-on experience
  • Predictable Scheduling: 24-hour advance booking ensures proper preparation and coordination
  • Remote Team Integration: Seamless coordination with your India/Pakistan IT teams
  • Multi-Vendor Proficiency: Competent support across all enterprise hardware brands
  • Regional Focus: Dedicated coverage of Liechtenstein and German-speaking Switzerland
  • Transparent Pricing: No hidden costs, clear 2-hour minimum
  • Bonus Storage: 1 cubic meter free secure storage for your components
  • Absence Coverage: Reliable backup for your local IT staff during holidays, sick leave, or peak periods. We integrate smoothly with your existing processes.
Request Service Schedule

Service Rate & Terms

Base Rate: CHF 175/h
  • Standard Smart Hands (rack, cable, swap)
  • Scheduled maintenance windows
  • Business hours Mon-Fri 08:00-18:00 CET
Premium Rate: CHF 220/h
  • Advanced troubleshooting & configuration
  • Network operations & cutovers
  • Endpoint management (eg. Intune/Entra)
Express Surcharge: +30%
  • Same-day deployment (<24h notice)
  • Urgent break-fix response
Weekend/Holiday: +50%
  • Saturday, Sunday
  • Swiss & Liechtenstein public holidays

Service Coverage: Liechtenstein, Zurich, Basel, Central Switzerland, Eastern Switzerland

Multi-Vendor Technical Capabilities

Proficient support across all major enterprise hardware platforms through extensive hands-on experience.

Supported Platforms & Systems

APC

Proficient

Arista

Proficient

Brocade

Proficient

Cisco

Proficient

Dell

Proficient

F5

Proficient

Fortinet

Proficient

Hitachi

Proficient

HPE

Proficient

Huawei

Proficient

IBM

Proficient

Juniper

Proficient

Lenovo

Proficient

NetAPP

Proficient

Nutanix

Proficient

Oracle

Proficient

Riverbed

Proficient

🖥️ Server Operations

  • Motherboard replacement and installation
  • Server hardware diagnostics and repair
  • Component swapping (RAM, storage, PSU)
  • Rack mounting and cable management
  • System configuration under remote guidance
  • Performance testing and validation

💾 Storage & Backup

  • Tape drive troubleshooting and maintenance
  • Tape library operations and repair
  • Storage array component replacement
  • Backup system physical maintenance
  • Media handling and rotation
  • Storage connectivity troubleshooting

🌐 Network Infrastructure

  • Network troubleshooting and diagnostics
  • Switch and router installation
  • Cable testing and replacement
  • Patch panel organization
  • Wireless equipment deployment
  • Network documentation updates

🔧 Smart Hands Services

  • Power cycling and system reboots
  • Visual inspections and status reporting
  • Component installation under guidance
  • Cable management and reconnection
  • Basic configuration tasks
  • Environmental monitoring checks

🛠️ Operating Systems

  • Linux system maintenance tasks
  • Unix platform support
  • Windows server operations
  • System recovery procedures
  • Hardware-level OS troubleshooting
  • Boot sequence diagnostics

📦 Additional Support

  • Hardware staging and deployment
  • Asset management and tagging
  • Equipment decommissioning
  • Vendor coordination and escalation
  • Documentation and reporting
  • Emergency response procedures

Flexible Deployment Models

We adapt to your operational needs:

📅 Planned Maintenance Scheduled hardware swaps, firmware updates, quarterly audits → 24-hour advance booking, optimized routing

🏖️ Holiday & Absence Cover Seamless coverage for your on-site staff during vacation or training → Briefing included, full documentation handover

⚡ Urgent Response Same-day deployment for critical outages and unexpected absences → Express surcharge applies, 4-hour response window

🔄 Ongoing Partnership Dedicated technician allocation for regular service contracts → Volume discounts, priority scheduling

Service Coverage Area

Regional Service Coverage

  • Liechtenstein – Primary base of operations
  • Zurich Region – Major business centers and data centers
  • Basel Region – Pharmaceutical and chemical industry sites
  • Central Switzerland – Lucerne, Zug business districts
  • Eastern Switzerland – St. Gallen, Appenzell regions
  • Graubünden – Selected locations on request
Request Service Schedule

Service Capacity

  • Available Technicians: Growing team of certified technicians – currently covering up to 3 simultaneous deployments
  • Simultaneous Deployments: Up to 3 locations
  • Response Time: Next business day (24h booking)
  • Travel Base: Liechtenstein
  • Service Hours: Monday-Friday, 08:00-18:00 CET

💡 Planning Advantage:

Our 24-hour advance booking requirement allows us to:

  • Optimize travel routes and reduce costs
  • Ensure proper preparation and tool availability
  • Coordinate effectively with your remote teams
  • Provide reliable service delivery estimates

Schedule Your Service

Contact us to discuss your planned service requirements. Remember: all services require 24-hour advance booking.

📞 Service Planning

Tel: +423 340 80 11
Business Hours: Mon-Fri 08:00-18:00 CET

📧 Service Requests


Response within 4 business hours

⏰ Booking Requirements

24-hour advance notice required
Minimum 2-hour service engagement

Service Request Form